What does this Shopify automation do?
A cancelled order is summarized by AI and raised as a task so the reason is understood, not just logged.
What can you do with it?
- Find the pattern behind cancellations
- Give each cancellation an owner
- Keep the order detail with the investigation
The Steps
This automation runs in 3 steps:
- When Shopify — New Cancelled Order
- Then Taskade AI — Ask Agent ("Order Investigator")
- Then Taskade — Add Task
What makes this different from a Zapier-style flow?
The "Order Investigator" step is not a one-off model call. It is a Taskade AI agent that knows your fulfillment steps and common cancellation reasons, remembers the cancellation patterns it has seen, so every run builds on the last one instead of starting from an empty prompt.
A stateless "ask the model" step forgets everything the moment it returns. An agent keeps its knowledge and its memory between runs, carries its own tools, and can be handed work by your other automations.
Who is this automation for?
Built for ecommerce and finance teams. A cancelled order is summarized by AI and raised as a task so the reason is understood, not just logged.
How do you set it up?
- Open the "Automations" tab in your workspace.
- Click ➕ Add automation, then start from scratch.
- Add the trigger "New Cancelled Order" from Shopify.
- Add the action "Ask Agent" from Taskade AI. Point it at an agent called "Order Investigator".
- Add the action "Add Task" from Taskade.
- Connect your Shopify account when prompted, then enable the toggle in the top-right corner.
Prefer to describe it instead? Click Build this flow with AI above and Taskade wires the trigger, the steps, and the agent for you.