Customer success and product leaders get a clear read on customer sentiment, with scores and themes pulled together so they can act on feedback faster.
What's Included
- Score calculation: NPS, CSAT, and CES computed from raw survey responses.
- Trend tracking: Scores compared across months to show direction.
- Feedback themes: AI agents cluster open-text comments into recurring topics.
- Scheduled delivery: Reports compile and send to stakeholders on schedule.
How To Use
- Connect your survey and feedback tools to a Taskade project.
- Choose the score types and reporting window you want.
- Let an AI agent summarize verbatim comments into clear themes.
- Schedule the report to deliver monthly to leadership and CS teams.
Combine this with a customer success agent for outreach, or browse more reporting automations to track sentiment over time.