Support managers get proof of service-level performance, with breached tickets and on-time rates compiled so they can coach agents and report to clients.
What's Included
- SLA tracking: First-response and resolution times against your targets.
- Breach detail: Tickets that missed SLA flagged with reasons.
- Agent scorecards: AI agents summarize compliance by team member.
- Scheduled delivery: Reports compile and send to managers on schedule.
How To Use
- Connect your help desk tool to a Taskade project.
- Define your SLA targets and the queues you want measured.
- Let an AI agent flag breaches and score agent compliance.
- Schedule the report to deliver weekly to support leadership.
Combine this with a support agent for triage, or explore more reporting automations to hit your service targets.