Help your IT team respond faster by automatically reading each incoming request, setting its priority, and assigning it to the right technician. This automation handles the sorting so support staff focus on solving problems instead of triaging the queue.
What's Included
- Request trigger: Starts when a ticket arrives by email, form, or chat.
- AI triage: Agents classify the issue type and urgency from the description.
- Skill-based routing: Assigns each ticket to the technician best suited to resolve it.
- SLA tracking: Flags aging tickets and escalates them before deadlines slip.
How To Use
- Connect your ticket intake channels as triggers.
- Define issue categories, priorities, and technician assignments.
- Set escalation rules and SLA timers.
- Activate and let every IT request route and prioritize itself automatically.
Find more support flows in /automate/featured or assemble a multi-agent team to draft first-response replies.