📘 Write Down How the Work Is Done

Our processes live in three people's heads and it is a real risk. Build me a process library. Keep one record per process with its name, purpose, the roles that perform it, the trigger that starts it, the steps written so someone new could actually follow them, the tools or systems involved, what a good outcome looks like, and the common things that go wrong. Give every procedure an owner, a version and a review date. Link procedures to the roles that use them, so a new starter in a role can see everything they need. Track which processes are documented and which are still undocumented, prioritised by how many people know them, since the ones only one person knows are the risk. Add an AI agent that takes a rough description of how something is done and drafts a structured procedure from it, asking about the steps that were skipped over, so writing one is a conversation rather than a project. Automate two things: a review reminder to each owner, and a prompt to review the relevant procedure after any incident or complaint. Two logins: a process owner who maintains their own, and an operations owner who sees coverage.