Shift handovers happen in a hurry and things get missed. This makes handover a short structured record the next shift can read and acknowledge.
What's Included
- A structured handover covering the same areas every time.
- Open items carried forward until someone closes them.
- Acknowledgement by the incoming shift so it was actually read.
- An assistant that drafts the handover from the shift record.
How To Use
- Use the same structure every time so nothing is forgotten under pressure.
- Carry open items forward until closed rather than restating them.
- Require acknowledgement. A handover nobody read is not a handover.
- Review handovers after an incident. It usually shows what was missed.
Escalate open items through incident escalation, and staff it with the rota scheduler.