⚠️ Handle Complaints Properly and On Time

We handle complaints by email and I am not confident we always meet the timescales. Build me a complaint app. Log every complaint however it arrives, including verbal ones, with the client, the date received, how it arrived, who received it, the complaint in the client's own words, the policy or service it concerns, and the person handling it. Track the required acknowledgement and final response deadlines from the date received, showing time remaining clearly and turning urgent as a deadline approaches. Record the outcome, whether it was upheld, any redress, and separately the root cause rather than just the resolution. Report complaints by cause, by policy type and by agent, with trends over time. Add an AI agent that drafts the acknowledgement and the final response in a clear, non defensive tone, and that groups complaints into recurring themes so I can see what is a process failure rather than a one-off. Automate three things: an alert as each deadline approaches, an escalation to me on anything unresolved close to its final deadline, and a scheduled quarterly themes report. Two logins: a handler who works their own complaints, and an owner who sees all of them.