Every morning call arrives with a different story. This prompt turns that inbox into a ranked queue where safety, contract SLAs, and parts availability decide what goes first, not whoever shouted loudest on the phone.
Answer first
You get a triage board that scores each work order, shows why it ranks where it does, and hands approved jobs to dispatch with context attached. Emergency no-heat calls stop hiding behind routine maintenance because the rules are visible.
Open Taskade Genesis with the prompt below or start from dispatch generators and add the scoring lanes described here.
What this prompt builds
- Intake queue for every new request with source, site, and symptom captured
- Urgency scoring using tiers you define: safety, SLA, revenue impact, and customer tier
- Parts check that flags jobs waiting on stock before they tie up a truck
- Triage agent that proposes rank order with plain-language reasoning on each card
- Handoff to dispatch when a job is approved, carrying notes and priority forward
Wire automations so form submissions and missed-call texts create triage cards automatically. Pair with dispatch tomorrow jobs once the queue is sorted.
Who it is for
- Dispatchers drowning in same-day changes and mixed-priority calls
- Service managers enforcing SLAs across commercial accounts
- Trades teams where a mis-prioritized emergency costs a customer
How to use it
- Paste the prompt into Taskade Genesis
- Define your urgency tiers and which customer types get premium response
- Connect intake from your web form, inbox, or booking page
- Run the board for one week alongside your current process and compare
- Browse maintenance templates for related starting points
Frequently Asked Questions
Can I change scoring rules without rebuilding?
Yes. Describe the new rule in plain English and the agent updates matching from that point forward.
Does triage handle after-hours calls?
Yes. After-hours requests land in the queue with timestamps and can trigger on-call routing through automations.
What if two jobs tie on score?
The agent shows the tie and proposes a tiebreaker using drive time or customer tier. You drag the final call.