Rosters are usually built from habit. This works out the number from demand and service time, then shows what happens when someone is off.
What's Included
- Demand by period rather than one average for the whole day.
- Service time per unit of work which is what actually sets the number.
- Cover for absence and breaks included rather than discovered.
- An assistant that finds the periods you are consistently short.
How To Use
- Model demand by hour or by period. A daily average hides every problem.
- Include breaks and absence cover. The theoretical number never works.
- Check the peak, not the mean. The peak is what customers experience.
- Compare planned against actual and correct your service times.
Turn the number into a rota with time tracking prompts, and cost it with the employee cost calculator.