What does this automation do?
A submitted request is read by an agent and the flow splits: product work is opened as an issue, a support question is answered instead.
What can you do with it?
- Let anyone file a request without access to the tracker
- Keep support questions off the product backlog
- Open the real ones with enough context to prioritize
The Steps
This automation runs in 3 steps:
- When Form Submitted
- Then Taskade AI — Ask Agent ("Request Triage")
- Then Branch — Product request: Create Issue, Add Task · Support question: Send Email, Add Task
What makes this different from a Zapier-style flow?
The "Request Triage" step is not a one-off model call. It is a Taskade AI agent that knows your roadmap, your product areas and what is already planned, remembers which requests turned out to be duplicates or support issues, so every run builds on the last one instead of starting from an empty prompt.
A stateless "ask the model" step forgets everything the moment it returns. An agent keeps its knowledge and its memory between runs, carries its own tools, and can be handed work by other automations.
Who is this automation for?
Built for product teams taking requests from people without a Linear seat. A submitted request is read by an agent and the flow splits: product work is opened as an issue, a support question is answered instead.
How do you set it up?
- Open the "Automations" tab in your workspace.
- Click ➕ Add automation, then start from scratch.
- Add the "Form Submitted" trigger.
- Add the action "Ask Agent" from Taskade AI. Point it at an agent called "Request Triage".
- Add a Branch step: Branch — Product request: Create Issue, Add Task · Support question: Send Email, Add Task.
- Enable the toggle in the top-right corner to activate the automation.
Prefer to describe it instead? Click Build this flow with AI above and Taskade wires the trigger, the steps, and the agent for you.