What does this automation do?
An incoming incident payload is unpacked, dropped unless it reached customers, checked against open issues, and filed only if it is new.
What can you do with it?
- Turn an incident from any system into tracked engineering work
- Keep internal-only noise out of the backlog
- Avoid opening the fifth issue for one recurring incident
The Steps
This automation runs in 6 steps:
- When Webhook Received
- Then Utilities — Get JSON Field
- Then Filter — continue only when the incident affected customers
- Then Linear — Search Issues
- Then Filter — continue only when the search found no open issue for this incident
- Then Linear — Create Issue
Who is this automation for?
Built for on-call teams wiring their own monitoring into the backlog. An incoming incident payload is unpacked, dropped unless it reached customers, checked against open issues, and filed only if it is new.
How do you set it up?
- Open the "Automations" tab in your workspace.
- Click ➕ Add automation, then start from scratch.
- Add the "Webhook Received" trigger.
- Add the action "Get JSON Field" from Utilities.
- Add a Filter step: Filter — continue only when the incident affected customers.
- Add the action "Search Issues" from Linear.
- Add a Filter step: Filter — continue only when the search found no open issue for this incident.
- Add the action "Create Issue" from Linear.
- Enable the toggle in the top-right corner to activate the automation.
Prefer to describe it instead? Click Build this flow with AI above and Taskade wires the trigger, the steps for you.