Turn happy customers into your best marketing. Right after a job, this agent asks the right customer for a five-star review, replies to every new review fast and in your voice, then asks for a referral. Your Google rating climbs, you show up higher in local search, and word-of-mouth starts running on its own.
TL;DR: A Review and Referral Agent asks happy customers for reviews at the perfect moment, drafts a fast personal reply to every review, then asks for referrals. 98% of consumers read reviews and ~70% will leave one if asked, yet only ~11% of staff ever ask. Close that gap automatically. Try it free →
What Is a Review and Referral Agent?
A Review and Referral Agent is an AI teammate that runs your reputation and word-of-mouth on autopilot. It spots the right moment after a service, asks the happy customer for a review, then replies to every review that lands fast and in your voice. After a great review, it asks for a referral. Google now weights reply recency, so a reply within 48 hours is worth more, and this agent makes that the default.
One-Off Tool vs a Connected Taskade System
A single review-request app sends a link and stops there. A connected system you own asks at the right moment, replies in your voice, asks for the referral, and tracks every result in one place.
| What you get | One-off review tool | Connected Taskade system you own |
|---|---|---|
| Asking for reviews | Generic blast to everyone | Automations trigger a request to the happy customer at the right moment |
| Replying to reviews | You write each one by hand | Agents draft a fast, personal reply within 48h, you approve |
| Getting referrals | Not included | The agent asks for a referral after a five-star review |
| Tracking results | Lives in a separate dashboard | A Taskade Table view tracks requests sent, reviews landed, referrals |
| Ownership | Locked in their tool | Your workspace, your data, your app |
How It Works
- Clone the agent into your Taskade workspace and tell it your business name, your tone, and where you want reviews (Google, Yelp, Facebook).
- Connect a post-service trigger with Automations so a review request goes out right after a happy customer's visit.
- When a new review lands, the agent drafts a personalized reply fast. You edit in one specific detail and approve it.
- After a five-star review, the agent asks that customer for a referral.
- Track requests sent, reviews landed, and referrals in a Table view so you always know your rating is climbing.
A Connected System, Not a One-Off
This agent is one piece of a reputation engine you own end to end. Pair it with the Digital Marketing Consultant Agent and the Campaign Manager Agent to turn reviews into a full local-marketing loop. Browse more marketing agents, wire up automations, or start from a community build. When you are ready, build your own app so the whole loop lives in one workspace.
Frequently Asked Questions
What does a Review and Referral Agent do?
It runs your reviews and word-of-mouth for you. Right after a job, it asks the happy customer for a five-star review, replies to every new review fast and in your voice, then asks for a referral. Your Google rating climbs and you show up higher in local search without chasing each customer by hand.
Why do online reviews matter for a local business?
Reviews are how customers decide. About 98% of consumers read reviews before choosing a local business, and a higher star rating plus fresh replies helps you rank higher in local search. Most owners simply never ask, so this agent makes asking the default and your rating climbs.
How does the agent get more reviews?
It asks at the right moment. Around 70% of customers will leave a review if they are simply asked, yet only about 11% of staff ever do. A post-service automation sends the request to the happy customer right after the visit, so the ask happens every time instead of being forgotten.
Will the agent reply to reviews in my own voice?
Yes. You set your tone once, and the agent drafts a personalized reply to every new review. You edit in one specific detail and approve it, so each reply still sounds like you. Because Google weights reply recency, fast replies within 48 hours help your local ranking.
How does the referral part work?
After a customer leaves a five-star review, the agent follows up and asks that happy customer for a referral. Referrals are your warmest leads, so turning a great review into a referral request keeps word-of-mouth running on its own instead of stopping at one happy moment.
What kinds of businesses is this for?
Any local business that lives on reviews and word-of-mouth: dentists, medspas, salons, auto repair shops, HVAC companies, and restaurants. If a five-star rating brings you new customers and a referral closes them, this agent fits. You set your tone and your review platforms once, then it runs.
How do I track whether it is working?
Everything lands in one Taskade Table view: review requests sent, reviews landed, and referrals asked. You see your rating climbing and which customers became referral sources, all in your own workspace. Nothing is locked in a separate dashboard you do not control.
Do I need any technical skills to set it up?
No. You clone the agent, type your business name and tone in plain language, and pick where you want reviews. Taskade handles the rest with automations and agents. If you can describe your business in a sentence, you can run this.
Can I customize it for my brand and offers?
Yes. Tell the agent your voice, your review platforms, and any referral offer you run. You can add steps, change the timing, or connect it to other marketing agents so reviews, replies, and referrals all live in one connected system you own.
