Feedback that sits in a form-response table changes nothing. This agent reads each response as it arrives, classifies it as a bug, a billing question, a feature request, praise, or a churn signal, and routes it to the person who can act, with the customer record attached.
What's Included
- Arrival-time sorting: Every response classified as it lands, not in a monthly export.
- Owner routing: Billing to finance, bugs to product, churn signals to the account owner.
- Urgency flag: The handful that need a reply today, pulled to the top of the queue.
- Theme rollup: What keeps coming up, once there is enough volume to mean something.
How To Use
- Clone the live app on this page.
- Point your feedback form at the app with a form trigger.
- Set your categories and name an owner for each one.
- Work the urgent queue daily and read the theme rollup monthly.
Pair it with the feedback form generator and customer support prompts.