Intelligence

Definition: Intelligence DNA represents the AI agent network in your workspace. You configure agents with specific instructions, knowledge sources, and tools to create specialized digital team members. Agents use the context you provide to deliver relevant, accurate responses.

Agent Specialization

Custom Instructions: You define each agent's role, tone, and expertise through detailed instructions
Workspace Context: Agents access the projects and data you connect them to, using that context to provide relevant responses
Specialized Tools: Configure agents with specific tools from 22+ built-in options to match their role
Agent Memory: You can configure agent memory to provide continuity within conversations
Role Definition: You actively shape agents into specialized roles by providing clear instructions and relevant data

Multi-Agent Collaboration

Multi-Agent Coordination: Multiple agents can work together on tasks, each bringing their configured expertise
Complementary Skills: Configure different agents for different functions -- support, sales, research -- and let them collaborate
Shared Knowledge Sources: Agents connected to the same projects can reference the same organizational data
Task Routing: Direct tasks to the agent best configured to handle them

Agent Configuration Patterns

Research Agents: Configure with access to industry data and research instructions
Content Agents: Set up with your brand guidelines, style preferences, and content standards as instructions
Project Agents: Configure with your project management methodology and team coordination rules
Support Agents: Set up with your knowledge base, FAQ data, and customer service guidelines
Analysis Agents: Configure with access to your business data and analysis instructions

Intelligence DNA Benefits

Faster Onboarding: New team members can use configured agents to access workspace knowledge
Preserved Knowledge: Critical processes and information are captured in agent instructions and connected projects
Scalable Assistance: Configured agents can handle increased volume without proportional manual effort
Consistent Quality: Agents follow the instructions and standards you define across all interactions

Getting Started: Begin with one specialized agent for a core business function. Configure it with clear instructions and relevant project data, then add more agents as your needs grow.

Further Reading:

• How Workspace DNA Works — Deep dive into the architecture connecting memory, intelligence, and execution
• What Are AI Agents? — Comprehensive guide to AI agent types, benefits, and how they work

Related Concepts: AI Agents, Action DNA, Workspace Intelligence