Usage billing is fairer and far more frightening for the customer. This shows the running cost as it accrues and warns before a threshold, which is what makes it acceptable.
What's Included
- A running cost the customer can see at any moment.
- Included allowance then a rate which is easier to understand than pure metering.
- A spending cap they set so a surprise is impossible.
- An assistant that explains a bill line by line.
How To Use
- Show the running total constantly. A hidden meter destroys trust.
- Offer a cap. It is the single thing that makes usage pricing acceptable.
- Warn at thresholds, not only at the invoice.
- Include a sensible allowance so small customers have a predictable bill.
Count it with usage metering, and invoice it through billing lifecycle.