Most revenue leaks out of a small product through failed cards nobody chased. This handles every state a subscription can be in, including the awkward ones.
What's Included
- Every subscription state modelled including past due and paused.
- A dunning sequence because most failed payments are recoverable.
- Cancellation with a reason captured while the customer is still there.
- An assistant that drafts each message for the situation.
How To Use
- Chase failed payments properly. Most of them are a card that expired.
- Offer a pause before a cancellation. A pause often becomes a return.
- Capture the cancellation reason at the moment, not in a survey later.
- Never store card details in your app. Let the payment provider hold them.
Define the tiers in plan and trial management, and watch the effect in revenue metrics.