Lead times are quoted from memory and usually from the best case. This measures real end-to-end time including the waiting, so what you promise is what you deliver.
What's Included
- End-to-end time measured including every wait.
- A realistic quoted lead time from your own distribution.
- Variability shown because consistency matters as much as speed.
- An assistant that finds what makes an item slow.
How To Use
- Measure end to end, including waiting. Customers experience the whole thing.
- Quote from a realistic percentile, not from the fastest job you ever did.
- Track variability. Unpredictable is worse than slow.
- Compare by type. One category often drags the whole average.
Diagnose it with bottleneck analysis, and set expectations in quote prompts.