🔄 Plan for Someone Leaving or Retiring

If one of my senior people left tomorrow I would lose clients, because everything is in their head. Build me a continuity app. For each client record the primary relationship owner, any secondary contact who also knows them, and a relationship depth rating showing whether the client would stay if the owner left. Capture the things that are not written down anywhere, such as the client preferences, their history, why cover is arranged a particular way, and who really makes the decisions, as notes against the client. Show me every client where only one person holds the relationship and no secondary contact exists, prioritized by premium. Maintain a handover plan per team member listing their clients, their in-flight work and anything only they know. Add an AI agent that reviews the agency and names the specific single-point dependencies, quantifies the premium at risk behind each, and suggests where to introduce a second contact first. Automate two things: a scheduled annual continuity review, and a prompt to update a handover plan whenever a client is reassigned. Two logins: a team member who maintains their own client notes and plan, and an owner who sees the whole risk picture.