To turn a website into a chatbot, add your site's key pages to a Taskade custom agent as knowledge. The agent answers visitor questions from those pages, and you paste a chat widget into your site. Visitors get answers about prices, hours, and services at any hour, without waiting for an email reply.
Which Pages to Add
Taskade reads each link you add as one page, and it does not follow the links inside that page. Add the pages that hold answers: pricing, services, hours and locations, shipping and returns, and your top help articles. Paste long policies as a text note instead of a link. Free holds 1 knowledge item per agent, so start with your FAQ page. Pro and up hold 50.
Scripted Chatbot vs Knowledge Chatbot
| Need | Scripted chatbot flow | Taskade custom agent |
|---|---|---|
| Setup | Write a branch for every question | Add pages and write short instructions |
| A new question | Add a new branch | Answers from the pages it has |
| Sources | The flow you wrote | Web pages, files, notes, and live projects |
| Deploy | A widget snippet | A widget snippet or a share link |
How to Turn a Website Into a Chatbot
Step 1: Create an agent and add your pages
Create a custom agent, open its Knowledge tab, and use Add link for each page. See agent knowledge for every source type.
Step 2: Write instructions and test the top questions
Tell the agent who your visitors are, what tone to use, and to say when the pages do not cover a question. Ask the ten questions your inbox gets most and fix the gaps.
Step 3: Publish and paste the widget
Open the Publish tab, copy the widget snippet, and paste it into your site's HTML or your site builder's custom code area. The agent widget guide and the knowledge chatbot guide walk through it.
When to Use It
- Support deflection: common questions get answered on the page, so your inbox gets the hard ones.
- Pre-sales questions: visitors ask about plans or services before they book or buy.
- Docs assistant: users ask the help center a question instead of searching ten articles.
Frequently Asked Questions
Can the chatbot learn my whole site?
It learns the pages you add. Each link is read as one page, so add each page that holds answers. Pro and up hold 50 knowledge items per agent.
How do I add the chatbot to my website?
Open the agent Publish tab, copy the widget code, and paste it into your site builder. The same agent also works from a share link.
Does it work with any site builder?
Any site builder that lets you add custom HTML or a script can hold the widget. Paste the snippet once and it shows on the pages you choose.
What happens when my site changes?
Refresh the knowledge so the agent reads the new pages. See knowledge updates.
What if a visitor asks something my site does not cover?
Tell the agent in its instructions to say it does not know and to point visitors to your contact page. That stops it from guessing.
What are the Free plan limits?
On Free you get 1 agent, and it holds 1 knowledge item. Pro and up hold 50 knowledge items per agent. Free starts with no AI credits, so earn credits with referrals and invites or buy a credit pack.
Related: URL to research bot, web page to knowledge base, FAQ to chatbot, and our AI customer support software guide.