An FAQ chatbot answers your customers' common questions in a chat window, with your FAQ as its source. In Taskade, add your FAQ project to a custom agent as knowledge, test the common questions, and publish the agent as a chat widget on your website. Update the FAQ and the bot answers from the new version.
Open a live support agent, or build your FAQ bot.
What Is an FAQ Chatbot?
An FAQ chatbot replaces scrolling with a question. A visitor types what they want to know, and the bot replies with the matching answer from your FAQ. Older bots match keywords to pre-written replies. A Taskade custom agent reads your FAQ as knowledge, so it still answers when a customer words the question differently from your FAQ.
Rule-Based FAQ Bot vs AI Agent With Knowledge
| Area | Rule-based FAQ bot | Taskade custom agent |
|---|---|---|
| Setup | Write each question and reply as a rule | Add the FAQ project as knowledge |
| New wording | Misses it unless you add a rule | Answers a reworded question |
| Updates | Edit every rule | Edit the FAQ project |
| No answer in the FAQ | A dead end | Follows your instructions, for example a contact link |
How to Turn an FAQ Into a Chatbot
Step 1: Put the FAQ in a project
Put your FAQ in a Taskade project, or paste it from your site. One question and one answer per item works best.
Step 2: Create the agent
Create an agent, add the FAQ project as knowledge, and write short instructions for tone and handoff.
Step 3: Test and publish
Ask the questions customers ask most, in their own words. Fix the FAQ where an answer is wrong, then publish the agent as a website widget.
Set the Handoff Rules
A good FAQ bot knows when to stop. Put rules like these in the agent's instructions:
Answer only from the FAQ project.
If the FAQ has no answer, say so and share the contact page link.
Never promise a refund, a discount, or a delivery date.
Keep answers under 80 words and use plain language.
When to Use It
- Customer support: answer shipping, refund, and pricing questions at any hour.
- Internal help desk: staff ask about IT or HR rules without opening a ticket.
- Event questions: attendees ask about times, venues, and tickets.
Frequently Asked Questions
How do I turn an FAQ into a chatbot?
Put the FAQ in a Taskade project, add it to a custom agent as knowledge, test the common questions, and publish the agent as a chat widget.
Does the bot answer questions my FAQ does not cover?
Tell the agent in its instructions to answer only from the FAQ and to point people to a contact link when it has no answer.
How do I keep the answers current?
Edit the FAQ project. The agent reads the updated project as its knowledge.
Can the chatbot run on my website?
Yes. Publish the agent and embed it on your site as a chat widget, or share its public link.
What are the Free plan limits?
On Free you get 1 agent, and it holds 1 knowledge item. Pro and up hold 50 knowledge items per agent. Free starts with no AI credits, so earn credits with referrals and invites or buy a credit pack.
Related: FAQ to help center, agent to customer support, and website to chatbot.