The AI Support Triage Agent helps founders handle customer messages quickly even before a support hire. It sorts the inbox, drafts replies, and flags what truly needs you.
What's Included
- Message sorting: Categorizes incoming tickets by topic, urgency, and sentiment.
- Reply drafting: Writes accurate first-response drafts you can send in one click.
- Escalation flags: Surfaces angry or high-value customers for your direct attention.
- Persistent memory: Remembers each customer's history for consistent answers.
How To Use
- Connect your support inbox or paste in incoming messages.
- Ask the agent to triage and rank tickets by urgency.
- Review the drafted replies and send or refine each one.
- Handle escalated cases personally while routine ones clear fast.
Pair it with the AI Customer Onboarding Agent and route messages with Taskade automations to keep response times low.