Feedback gathered weeks later is a memory. This asks a short question straight away, routes anything poor to a person, and shows the pattern by location.
What's Included
- A very short question because long surveys are not answered.
- Results by location and day rather than one company score.
- Poor feedback routed immediately to someone who can act.
- An assistant that groups comments into themes.
How To Use
- Ask one question, maybe two. Every extra one halves your response rate.
- Route poor scores to a person within the hour, not to a monthly report.
- Read the comments, not just the score. The theme is in the words.
- Close the loop with anyone who left contact details.
Combine it with customer support prompts, and compare locations in store performance.