Help support teams resolve more tickets faster by handing each incoming message to a coordinated agent team that triages, drafts, and escalates without manual sorting.
What's Included
- Triage agent: Reads each ticket, tags urgency, and classifies the issue type.
- Resolution agent: Drafts a reply from your knowledge base and recent ticket history.
- Escalation agent: Flags complex or angry cases and routes them to a human owner.
- Persistent memory: Remembers prior conversations so repeat customers get context-aware answers.
How To Use
- Connect your help desk or inbox as the automation trigger.
- Add the triage, resolution, and escalation agents as a multi-agent team.
- Set escalation rules — sentiment, plan tier, or keyword thresholds.
- Review drafted replies, then switch to auto-send once you trust the output.
Pair this with ready-made support agents or browse more multi-agent automations to extend coverage across every channel.