Help store owners understand and act on customer happiness by surveying buyers after delivery and routing each response to the right next step. This automation turns feedback into reviews and recovered customers.
What's Included
- Timed survey: A short rating prompt sends a few days after each delivery.
- Sentiment routing: An AI agent sends happy customers toward reviews and unhappy ones to support.
- Theme detection: Comments are summarized into recurring themes you can act on.
- Score tracking: Watch your satisfaction trend over time and by product.
How To Use
- Connect your store so delivery events trigger the survey.
- Set the timing and the questions you want to ask.
- Define how promoters and detractors should be routed.
- Activate the workflow so feedback flows in and gets acted on.
Combine it with review request automation and a support agent to turn every order into insight and a stronger relationship.