Help store owners protect their reputation by catching unhappy reviews fast and responding with empathy before potential buyers see them unanswered. This automation monitors reviews and turns complaints into recovery moments.
What's Included
- Review monitoring: The workflow watches new reviews across your connected channels.
- Sentiment detection: An AI agent flags low ratings and summarizes the customer's concern.
- Draft reply: The agent writes an on-brand, apologetic response for your quick approval.
- Recovery offer: Eligible cases trigger a discount or replacement to win the customer back.
How To Use
- Connect your review platforms and store to Taskade.
- Set the rating threshold that should trigger a response.
- Tell the AI agent your brand voice and recovery offer rules.
- Approve drafts as they arrive and let the agent send them.
Combine it with a support agent and review request automation to keep your ratings healthy and customers heard.