Help Desk Tickets

Help Desk Ticket System with SLA Timers. Email and form tickets land in one queue with first reply and resolve timers in business hours, paused while you wait on the customer. Support Drafter suggests a priority and drafts a reply from your saved replies. Customers check one ticket with its number and email, never a list. Hourly breach alerts and an SLA report by priority. Sample data included. Free to clone.

Clone it to your Taskade workspace in one click, then customize projects, agents, and automations to match your workflow.

This app ships with 6 projects & knowledge bases, 1 AI agent, and 3 automations & workflows — ready to run or customize after you clone.

Team Taskade published this helpdesks app in the Taskade Community Gallery.