Support Staffing Planner

Support Staffing Planner: agents needed each hour to answer on time, by the Erlang C rule. Enter contacts per hour, add shrinkage, and see the peak hour and the agent hours of the day.

Clone it to your Taskade workspace in one click, then customize projects, agents, and automations to match your workflow.

This app ships with 5 projects & knowledge bases, 1 AI agent, and 2 automations & workflows, ready to run or customize after you clone. Its AI agents include Workforce Planner. Its automations include Receive contacts per hour and Thursday staffing digest.

Team Taskade published this dashboards app in the Taskade App Factory.