Most customer email lands as raw text — your support team triages by hand. This converter classifies, prioritizes, and pre-drafts the response so the rep just edits and sends.
What's Included
- Category Classifier: Bug / how-to / billing / cancellation / feature request / NPS signal
- Priority Scoring: Customer LTV + urgency + sentiment → P0 / P1 / P2 / P3
- Suggested Response: Drafts a personalized first response using your style guide + KB
- Auto-Routing: Tickets flow to the right team (eng for bugs, billing for invoices)
- Help-Desk Sync: Pushes structured tickets to Zendesk / Intercom / Help Scout
How To Use
- Clone this app
- Connect support email + help desk via integrations
- Pre-load your style guide + top 50 KB articles
- New emails start flowing through the workflow with drafted responses