Support leads and ops managers can turn raw ticket exports into a dashboard that shows backlog, response times, and resolution rates without manual reporting.
What's Included
- Queue overview: Live counts of open, pending, and resolved tickets by status.
- SLA tracking: First-response and resolution times surfaced as KPI cards.
- Agent breakdown: Compare workload and resolution rates across your team.
- Category trends: See which issue types are rising or falling over time.
How To Use
- Export tickets from your helpdesk as a CSV file.
- Upload the file and name the fields you want tracked.
- Generate a live support dashboard with charts and KPI cards.
- Re-upload fresh exports to keep the queue view current.
Pair it with AI agents that summarize recurring issues, or browse community apps for support workflow ideas.
