Give every customer a fast, friendly answer — this AI agent drafts accurate replies to common questions, flags issues that need a human, and keeps your support queue from piling up.
What's Included
- Reply drafting: Writes clear, on-brand responses to common questions in seconds.
- Smart escalation: Flags complex or sensitive tickets so a teammate steps in at the right moment.
- Knowledge recall: Pulls answers from your help docs and remembers past conversations for context.
- Tone control: Keeps every reply warm, helpful, and consistent with your brand voice.
How To Use
- Click "Use Agent" to add the Customer Support Assistant to your workspace.
- Feed it your help docs, FAQs, or product details for context.
- Paste an incoming question and let it draft a reply.
- Review, send, and route anything that needs a human touch.
Connect it to your ticketing tools through /automate or explore live support apps on /ai/apps.