An IT service booking system for managed service providers, internal IT desks, and repair shops. Users describe their issue, select a priority, and book a support window.
What's Included
- Service Categories: Hardware, software, network, security, and account access
- Priority Levels: Low, medium, high, and critical with SLA targets
- Request Form: Issue description, device details, screenshots, and preferred time
- AI Agent: Triages requests, suggests self-help articles, and escalates critical issues
- Automations: Ticket confirmation, technician assignment, resolution follow-up
How To Use
- Clone and define your service categories and SLA targets
- Add technicians with skill tags in Table view
- Share the request form with employees or customers
- Track tickets in Board view by status
- Connect Slack notifications for urgent tickets
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