Describe your support flow in plain English — "customers email us, we triage, reply, and track until resolved" — and get a complete, working help desk you can clone and start answering customers from the same day. No developers, no $50k tooling build, no procurement cycle.
The Support Agent is a live Taskade Genesis app you can try right on this page. Interact with a real working help desk — ask it a question, watch it draft a doc-grounded reply — then click "Use this app" to clone and own a running copy in about ten seconds. That is the try-then-clone moat: the finished help desk before you commit.
This is Taskade Genesis running the whole support job. Memory holds your tone guide, product docs, and every past resolution — so every reply draws on what actually worked. Intelligence (15+ frontier models from OpenAI, Anthropic, Google, and open-weight providers) triages and drafts replies, adapts tone to ticket context, and flags escalations before they become complaints. Execution routes, assigns, SLA-times, and follows up automatically so the queue stays moving even when the team is not watching.
The help desk ships as a Taskade Genesis app with the Relationship field linking tickets to customers, accounts, and interaction history — a true relational record, not a flat inbox. Work the queue across every layout your team prefers:
- Board view — staged queue: new → triaged → in progress → resolved
- Table view — full inbox with every field, tag, and SLA visible at once
- Calendar view — SLA deadlines and follow-up dates mapped to a timeline
- List view — clean sequential queue for focused, one-at-a-time resolution
- Plus Mind Map, Gantt, and Org Chart across all 7 project views
The AI agents inside the app carry 33 built-in tools — persistent memory, web search, file analysis, custom slash commands, and multi-agent collaboration. The embedded Support Agent drafts replies from your docs and past resolutions, answers the FAQ live for customers, and routes anything it cannot handle to a human with full context attached.
Automations run the inbox. Connect to Taskade automations and new tickets auto-tag by topic, assign to the right owner, start a countdown to SLA breach, and escalate if the countdown hits zero — all without anyone watching the queue. With 100+ bidirectional integrations, Gmail, Intercom, and web forms pull tickets in while Slack, email, and PagerDuty push alerts out — real push-and-pull with named tools on both sides.
Browse live help desks built by other teams in the Community Gallery, pair this with ticket triage prompts for classification, or learn the full agent setup in Learn. For a custom-branded support portal at your own domain with client logins, explore custom domains and GenesisAuth (Business+ plans).
Common questions
How long does it take to go from the prompt to a running help desk?
Most teams clone the app, add their tone guide and product docs, and start receiving tickets inside thirty minutes. The agent learns from new resolutions over time, so quality improves as the team uses it.
Can I run the help desk entirely without human agents for common issues?
Yes. For common question types the agent resolves without human involvement — it drafts a reply, sends it, and marks the ticket resolved. You define which topic categories are fully autonomous and which require human review in the routing rules.
Can clients or customers sign in with their own accounts to see ticket history?
Yes. With custom domains and GenesisAuth client logins (Business+ plans), you can publish a branded support portal at your own domain where customers sign in and see their own ticket history — a real authenticated portal, not an unbranded share link.
