Describe your support flow — "customers email us, we triage, reply, and track to resolved" — and get a working help desk inbox you clone and run today. Queue, statuses, reply library, and routing already built. No developers, no expensive tooling, no integration consultant.
The Support Agent is a live Taskade Genesis app you can try right on this page. Ask it a support question, watch it draft a doc-grounded reply, then click "Use this app" to clone and own a running version for your own team in about ten seconds. That is the try-then-clone moat: the finished inbox before you commit.
This is Taskade Genesis running the whole support job. Memory holds your tone guide, product docs, and every past resolution so no reply starts from scratch. Intelligence (15+ frontier models from OpenAI, Anthropic, Google, and open-weight providers) triages each new ticket, drafts a contextual reply, and flags escalations before SLA clocks hit zero. Execution routes, assigns, and follows up automatically so the queue moves even when the team is not watching.
The help desk ships as a Taskade Genesis app with the Relationship field linking tickets to customers, accounts, and history — a true relational support record. Work the queue across every view your team needs:
- Board view — staged queue: new → triaged → in progress → resolved
- Table view — full inbox with every field, tag, and SLA visible at once
- Calendar view — SLA deadlines and scheduled follow-ups mapped to a timeline
- List view — sequential queue for focused, one-at-a-time resolution
- Plus Mind Map, Gantt, and Org Chart across all 7 project views
The AI agents inside the app carry 34 built-in tools — persistent memory, file analysis, web search, custom slash commands, and multi-agent collaboration. The embedded Support Agent drafts replies from your docs and past resolutions, answers the FAQ live for customers at any hour, and hands off anything it cannot handle to a human with full context attached.
Automations run the inbox. Connect to Taskade automations and new tickets auto-tag, assign, SLA-time, and escalate — all without anyone watching. With 100+ bidirectional integrations, Gmail, Intercom, and web forms pull tickets in while Slack and email push alerts out — real push-and-pull with named tools on both sides.
Pair this with customer support prompts for additional reply patterns, browse live help desks in the Community Gallery, grab a base from the templates library, or learn routing rules in Learn. For a branded support portal at your own domain with customer logins, explore custom domains and GenesisAuth (Business+ plans).
Common questions
What is the difference between this and the "Spin Up a Help Desk Without Code" prompt?
This prompt focuses specifically on the inbox — the ticket queue, status flow, and reply library. The "Spin Up" prompt builds the complete help desk including the tone guide, escalation policy, and knowledge base simultaneously. Start here if you already have a process and need the queue infrastructure; use the broader prompt if you are building support from scratch.
Can the inbox handle email, chat, and form-based tickets in one view?
Yes. Connect multiple input sources via the 100+ integrations — Gmail, a web form, an embedded chat widget — and all incoming tickets normalize into the same queue. The triage agent tags the source on every ticket automatically.
How do I prevent the agent from sending a wrong reply without my approval?
By default, the agent drafts replies and holds them in a review queue. You approve and send each one manually. You can graduate specific question types to fully autonomous replies once you are confident in the quality — the setting is per topic category, not all-or-nothing.
