Support requests land in Microsoft Teams from every direction — a DM here, a channel mention there — and whoever sees one first becomes the helpdesk. This tracker gives a small team one front door for every request: each ticket is captured, sorted by urgency, and routed to the right person without anyone copying messages into a spreadsheet. Built with Taskade Genesis, it runs on autopilot from day one.
What's Included
- Ticket intake board: every support request from Teams lands as a card with the requester, the issue, and the original message attached.
- AI triage agent: reads each new ticket and tags urgency and topic — ask it "what's still open from this week?" or "which tickets are waiting on the customer?"
- On-call routing: urgent tickets go straight to whoever is on call; routine ones queue for the next free teammate.
- Automatic follow-ups: reminders fire on their own when a ticket sits untouched, and the requester gets a status note the moment it closes.
- Connected projects: tickets link to the customer and team records behind them, so history travels with every request.
How To Use
- Clone this tracker into your workspace with one click.
- Set the triggers that create tickets — channel keywords, mentions, or a request form.
- Tune the AI agent's triage questions to match how your team ranks urgency.
- Set who's on call — the automation routes and reminds without you.
- Watch response times drop: every request gets an owner in minutes, not days.
Browse more ready-to-clone support systems in the Community Gallery.