Build a complete support desk by copying this prompt into Taskade Genesis. This prompt generates a ticketing app with priority-based queues, SLA monitoring, and resolution tracking.
The Prompt
Build a support ticketing desk with a ticket submission form, priority queue board, and resolution tracker. Include fields for ticket ID, subject, description, category, priority (P1-P4), assigned agent, SLA deadline, and resolution notes. Add an AI agent that classifies incoming tickets by priority based on keywords and customer tier, assigns tickets to agents based on workload and expertise, and drafts initial response templates. Set up automations that acknowledge new tickets within 5 minutes, escalate P1 tickets to senior agents immediately, send SLA breach warnings 2 hours before deadline, and move resolved tickets to a feedback survey queue.
What You Get
- Projects: Ticket database, agent workload tracker, SLA compliance log, resolution archive
- AI Agent: Auto-classifier that prioritizes, assigns, and drafts responses
- Automations: Instant acknowledgments, P1 escalation, SLA warnings, post-resolution surveys
- Views: Board view for ticket pipeline, Table view for SLA tracking, List view for agent assignments
Customize Further
- Add customer tier fields to adjust SLA deadlines by plan level
- Connect email integration for ticket creation from incoming emails
- Set up canned responses for common issue categories
- Add knowledge base search for agent-assisted resolution
Explore support tools in the Community Gallery.