Help IT and support teams respond faster by running each ticket through an agent team that reads, categorizes, and routes it to the right owner.
What's Included
- Intent agent: Determines what each ticket is really asking for.
- Category agent: Tags the topic, product, and urgency.
- Routing agent: Assigns the ticket to the correct queue or person.
- Persistent memory: Recalls a requester's history for better routing.
How To Use
- Trigger the workflow when a ticket is submitted.
- Add intent, category, and routing agents to the team.
- Define your queues, owners, and priority rules.
- Let agents route automatically and escalate unclear cases.
Start with support agents or browse more multi-agent automations to connect routing, drafting, and resolution in one flow.