What Can You Do With This Automation?
Auto-Categorize Tickets by Keywords can streamline your ticket management process. Here are some examples:
Automatically sort customer inquiries based on predefined keywords.
Prioritize urgent tickets for quicker response times.
Segment tickets by issue type for specialized handling.
Route tickets to the appropriate department automatically.
Filter out spam or irrelevant tickets to maintain a clean queue.
Use Cases For Auto-Categorize Tickets by Keywords
Enhance customer support efficiency by reducing manual sorting efforts.
Improve response times through immediate prioritization of important tickets.
Optimize resource allocation by directing tickets to the right teams.
Simplify the workload for support agents by categorizing tickets automatically.
Integrate seamlessly with existing helpdesk systems to streamline operations.
How To Use This Automation
Go to the "Automations" tab in your workspace.
Click ➕Add automation ➡ choose a template or start from scratch.
Click "➕Add Trigger" and define the conditions.
Click "➕Add Action" and define the conditions.
Enable the toggle in the top-right corner to activate the automation.