What Can You Do With This Automation?
Auto-Assign Tags to Tickets Based on Issues enhances ticket management by efficiently categorizing and prioritizing tickets. Here are some benefits:
Quickly identify and addressing high-priority tickets.
Streamline customer support workflows.
Improve response times with automatic categorization.
Enhance team productivity by reducing manual sorting.
Optimize reporting and analytics with organized tagging.
Use Cases For Auto-Assign Tags to Tickets Based on Issues
Customer Support: Automatically tag tickets to prioritize urgent issues immediately.
IT Helpdesk: Classify tickets by issue type to route them to appropriate tech support teams.
Sales Queries: Automatically route and tag sales inquiries for targeted follow-up.
Product Feedback: Organize feature requests and bug reports effectively.
Marketing Campaigns: Tag and sort responses based on customer feedback efficiently.
How To Use This Automation
Go to the "Automations" tab in your workspace.
Click ➕Add automation ➡ choose a template or start from scratch.
Click "➕Add Trigger" and define the conditions.
Click "➕Add Action" and define the conditions.
Enable the toggle in the top-right corner to activate the automation.