What Can You Do With This Automation?
Respond to common questions with AI-generated answers
Escalate complex issues to human moderators
Maintain conversation context for follow-up questions
Log all support interactions for analysis
Provide 24/7 community support coverage
Automation Flow
Trigger: Discord New Message (in #support channel)
Actions:
- AI Analyze message intent and category
- AI Generate helpful response
- Branch: If complex โ create task for team
- Post AI response to Discord
- Log interaction in support tracking
How To Use This Automation
Go to the "Automations" tab in your workspace.
Click โAdd automation โก choose this template
Connect Discord and configure AI knowledge base
Set up escalation criteria
Enable the toggle to activate