A customer journey map is a visual representation of every experience your customers have with you, from the good ones to the bad ones. It tells the story of a customer's experience and displays if they are following the critical path or not. Customer mapping leads to developing a healthy relationship with customers.
This template contains the following sections:
- 🛣 Draw a Critical Path
- 🗺 Map Out The Critical Path
- 🔑 Identify the Key Screens
- 🥅 Don't forget to include the final GOAL
- 🏆 Critical Path - The Endgame
Copy this template into your workspace and get to developing a healthy relationship with each of your customers!