A customer journey map is a visual representation of every experience your customers have with you, from the good ones to the bad ones. It tells the story of a customer's experience and displays if they are following the critical path or not. Customer mapping leads to developing a healthy relationship with customers.
This template contains the following sections:
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🛣 Draw a Critical Path
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🗺 Map Out The Critical Path
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🔑 Identify the Key Screens
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🥅 Don't forget to include the final GOAL
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🏆 Critical Path - The Endgame
Copy this template into your workspace and get to developing a healthy relationship with each of your customers!