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Optimize the process for handling and responding to customer feedback received through various channels such as email, social media, and feedback forms. Implement a centralized feedback management system to capture, categorize, and prioritize incoming feedback. Define clear roles and responsibilities for feedback handling within the support team and establish service level agreements (SLAs) for response times. Develop standard response templates and guidelines for consistent and efficient feedback resolution.
Optimize the process for handling and responding to customer feedback received through various channels such as email, social media, and feedback forms. Implement a centralized feedback management system to capture, categorize, and prioritize incoming feedback. Define clear roles and responsibilities for feedback handling within the support team and establish service level agreements (SLAs) for response times. Develop standard response templates and guidelines for consistent and efficient feedback resolution.