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Troubleshoot and resolve technical issues reported by customers related to product usage, software bugs, or system errors. Gather relevant information such as error messages, screenshots, or device details to diagnose the issue accurately. Provide step-by-step instructions or remote assistance to guide customers through resolving technical problems. Escalate unresolved issues to the appropriate technical support team for further investigation and resolution.
Troubleshoot and resolve technical issues reported by customers related to product usage, software bugs, or system errors. Gather relevant information such as error messages, screenshots, or device details to diagnose the issue accurately. Provide step-by-step instructions or remote assistance to guide customers through resolving technical problems. Escalate unresolved issues to the appropriate technical support team for further investigation and resolution.