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Creating Customer Service SOPs: A Guide for Streamlining Your Support

February 2, 2024 20 Min Read

Why did the customer service agent cross the road? Well, of course, to deliver exceptional service. Ok, enough with the roadside humor. Let’s face it: customer service is hard. It’s a dance of patience, empathy, and in-depth knowledge of processes. This guide will help you write and implement customer service SOPs to ace all three. ✅ Understanding SOPs Standard Operating Procedures (SOPs) have been a cornerstone in various industries for…

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What Is Process Mapping? A Comprehensive Guide to Streamlining Your Workflows in 2024

November 28, 2023 16 Min Read

There are two types of companies — those that have mastered process mapping, and those about to learn. Process mapping isn’t just a business buzzword; it’s the cornerstone of business operations. It’s about understanding how a company works at a fundamental level and finding ways to do things better. In this article, we’re diving deep into what process mapping is, why it matters, and how you can use it to…

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What Are SOPs? Building Effective SOPs With AI in 2024

October 29, 2023 14 Min Read

What do pyramid builders, industrial-era workers, and astronauts have in common? Well, whether you’re stacking blocks, greasing the gears, or assembling rocket thrusters, you better have a game plan. And this is where SOPs or Standard Operating Procedures come into play. SOPs are the backbone of micro and macro projects. They are used in all kinds of industries, from manufacturing and healthcare to military and emergency response. They reduce errors,…

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How to Write a Standard Operating Procedure (SOP) (+Template)

October 25, 2022 21 Min Read

When you manage a team or run a business, you can’t improvise on every decision and hope for the best. You need to prepare for emergencies, document processes, and put contingencies in place to troubleshoot before things escalate. In today’s article, you’ll learn how to write a Standard Operating Procedure (SOP) to make your business thrive in any situation. Here’s everything you need to know. 🚥 What Is a Standard…

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Knowledge Sharing With Your Remote Team: Build a Smarter Team Today

January 18, 2021 22 Min Read

The pandemic has not only changed the way we live and work. It’s also given new momentum to upskilling and workplace education in general. To properly address those changes, remote teams need to cultivate a culture of knowledge sharing. In today’s guide, we take a look at the benefits of knowledge sharing. We also break down several methods for implementing in a remote workplace. Here are a handful of questions…

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Building a Second Brain For Your Team

April 20, 2020 23 Min Read

Breaking news, product releases, company updates, galloping deadlines, personal commitments… welcome to the age of information overload. If you wish you had a second brain to cope with all that, we have some good news.  You can actually build one! 🥳 No, we don’t mean another pinkish jelly to play tag with your “biological brain”. We’ll show you how to create a robust, collaborative knowledge-management system that’ll help you and…

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