Teams IT Helpdesk
Teams IT Helpdesk is a free Taskade Genesis kit that turns IT requests into tickets with a category, a priority and draft fix steps from your runbook, keeps a public status and self-help page, and posts answers to your Teams channel when you connect it. Clone it and make it yours.
Teams IT Helpdesk is a Taskade app kit built from one prompt: 5 projects that remember, 1 AI agent that thinks, and 5 automations that run on their own.
Category: Helpdesks
This Taskade Genesis app includes 5 projects, 1 AI agent, 5 automations. Preview it live, then clone it into your own workspace.
Its AI agents include IT Helper. Its automations include Ticket triage scan, Teams intake and answer post and Ticket triage scan 2 PM.
by @taskade
What you can do with Teams IT Helpdesk
- Preview the live Taskade Genesis app in your browser without signing up.
- Clone the entire workspace (projects, agents, automations, and app UI) to your own Taskade account in one click.
- Edit any agent prompt, project field, or automation step after cloning.
- Share the cloned version with your team or publish to a custom domain.
How Teams IT Helpdesk works
- Ticket triage scan: when Every weekday at 9 AM, then Find new tickets and Find runbook entries.
- Teams intake and answer post: when a new message is posted in #it-help, then Check this message is not already a ticket and Create the Teams ticket.
- Ticket triage scan 2 PM: when Every weekday at 2 PM, then Find new tickets and Find runbook entries.
Built with Taskade Genesis
- Category: Helpdesks
- AI agents: IT Helper
- Automations: Ticket triage scan, Teams intake and answer post, Ticket triage scan 2 PM
- Integrations: Microsoft Teams
- Workspace: 5 projects, 1 AI agent, 5 automations