Support Macro Library
Free Customer Support Macro Library with AI Drafts. One shared set of saved replies, policy-grounded reply drafts, accuracy ratings and stale macro alerts. Free to clone.
Support Macro Library is a Taskade app kit built from one prompt: 3 projects that remember, 1 AI agent that thinks, and 4 automations that run on their own.
Category: Helpdesks
This Taskade Genesis app includes 3 projects, 1 AI agent, 4 automations. Preview it live, then clone it into your own workspace.
Its AI agents include Reply Desk. Its automations include Policy change macro review, Draft reply generator and Wrong rating review.
by @taskade
What you can do with Support Macro Library
- Preview the live Taskade Genesis app in your browser without signing up.
- Clone the entire workspace (projects, agents, automations, and app UI) to your own Taskade account in one click.
- Edit any agent prompt, project field, or automation step after cloning.
- Share the cloned version with your team or publish to a custom domain.
How Support Macro Library works
- Policy change macro review: when policy details change, then Find macros to review and Check whether the policy affects this macro.
- Draft reply generator: when a staff draft request is saved, then Ask Reply Desk for a draft and Save drafted reply.
- Wrong rating review: when a draft is rated Wrong, then Identify the macro repair and Add macro repair note.
Built with Taskade Genesis
- Category: Helpdesks
- AI agents: Reply Desk
- Automations: Policy change macro review, Draft reply generator, Wrong rating review
- Workspace: 3 projects, 1 AI agent, 4 automations