Help Desk Tickets
Help Desk Ticket System with SLA Timers. Email and form tickets land in one queue with first reply and resolve timers in business hours, paused while you wait on the customer. Support Drafter suggests a priority and drafts a reply from your saved replies. Customers check one ticket with its number and email, never a list. Hourly breach alerts and an SLA report by priority. Sample data included. Free to clone.
Help Desk Tickets is a Taskade app kit built from one prompt: 6 projects that remember, 1 AI agent that thinks, and 3 automations that run on their own.
Category: Helpdesks
This Taskade Genesis app includes 6 projects, 1 AI agent, 3 automations. Preview it live, then clone it into your own workspace.
Its AI agents include Support Drafter. Its automations include Hourly SLA breach check, New ticket from email and New ticket: triage and status row.
by @taskade
What you can do with Help Desk Tickets
- Preview the live Taskade Genesis app in your browser without signing up.
- Clone the entire workspace (projects, agents, automations, and app UI) to your own Taskade account in one click.
- Edit any agent prompt, project field, or automation step after cloning.
- Share the cloned version with your team or publish to a custom domain.
How Help Desk Tickets works
- Hourly SLA breach check: when Every hour from 8 AM to 6 PM on weekdays, then Find the "Owner email" setting and Read the "Owner email" setting.
- New ticket from email: when an email arrives, then Add a New ticket.
- New ticket: triage and status row: when a ticket is added, then Read the ticket and Ask Support Drafter to triage.
Built with Taskade Genesis
- Category: Helpdesks
- AI agents: Support Drafter
- Automations: Hourly SLA breach check, New ticket from email, New ticket: triage and status row
- Workspace: 6 projects, 1 AI agent, 3 automations