Discord Support Desk
Discord Support Desk: FAQ Answers and Tickets for Your Discord Server. Discord Support Desk is a free Taskade Genesis kit that turns support questions into tickets, drafts answers from your FAQ for a moderator to approve, escalates hard ones, and shows FAQ gaps each Monday, with an optional Discord connection. Clone it and make it yours.
Discord Support Desk is a Taskade app kit built from one prompt: 4 projects that remember, 1 AI agent that thinks, and 3 automations that run on their own.
Category: Quick Apps
This Taskade Genesis app includes 4 projects, 1 AI agent, 3 automations. Preview it live, then clone it into your own workspace.
Its AI agents include Support Helper. Its automations include Escalation email, Draft scan, Monday and Thursday and Monday topics email.
by @taskade
What you can do with Discord Support Desk
- Preview the live Taskade Genesis app in your browser without signing up.
- Clone the entire workspace (projects, agents, automations, and app UI) to your own Taskade account in one click.
- Edit any agent prompt, project field, or automation step after cloning.
- Share the cloned version with your team or publish to a custom domain.
How Discord Support Desk works
- Escalation email: when a ticket is set to Escalated, then Email the owner.
- Draft scan, Monday and Thursday: when Every Monday and Thursday at 9 AM, then Find tickets at New and Draft an answer from the FAQ.
- Monday topics email: when Every Monday at 9 AM, then Find the last 7 days of tickets and Turn the tickets into one list.
Built with Taskade Genesis
- Category: Quick Apps
- AI agents: Support Helper
- Automations: Escalation email, Draft scan, Monday and Thursday, Monday topics email
- Workspace: 4 projects, 1 AI agent, 3 automations