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Address customer complaints or inquiries related to product quality, defects, damages, or dissatisfaction with product performance. Gather relevant information such as product specifications, manufacturing details, and customer feedback to assess the validity of quality concerns. Offer solutions such as product replacements, refunds, or repair services to resolve quality issues and ensure customer satisfaction. Document and escalate recurring quality issues to relevant departments for further investigation and improvement efforts.
Address customer complaints or inquiries related to product quality, defects, damages, or dissatisfaction with product performance. Gather relevant information such as product specifications, manufacturing details, and customer feedback to assess the validity of quality concerns. Offer solutions such as product replacements, refunds, or repair services to resolve quality issues and ensure customer satisfaction. Document and escalate recurring quality issues to relevant departments for further investigation and improvement efforts.