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Respond to common inquiries and frequently asked questions from customers regarding products, services, policies, and procedures. Compile a comprehensive FAQ database or knowledge base to provide accurate and consistent answers to customer queries. Utilize chatbots or automated response systems to efficiently address repetitive questions and reduce support ticket volume. Regularly update and expand the FAQ resources based on customer feedback and evolving business needs.
Respond to common inquiries and frequently asked questions from customers regarding products, services, policies, and procedures. Compile a comprehensive FAQ database or knowledge base to provide accurate and consistent answers to customer queries. Utilize chatbots or automated response systems to efficiently address repetitive questions and reduce support ticket volume. Regularly update and expand the FAQ resources based on customer feedback and evolving business needs.